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Having trouble with your FreeStyle Libre continuous glucose monitor? You’re not alone. Many seniors face common challenges when using this helpful diabetes management tool. This easy-to-follow freestyle libre troubleshooting guide will help you solve the most frequent issues and get back to confident glucose monitoring.
Common FreeStyle Libre Sensor Issues (And How to Fix Them)
Let’s start with the problems seniors most often experience with their sensors:
1. Sensor Not Scanning Properly
- Hold your reader or phone directly over the sensor (not at an angle)
- Keep the device still for 1-2 seconds while scanning
- Remove any phone case that might block the scan
- Make sure your sensor isn’t expired (they last 14 days)
What you’ll see when it’s working right: You’ll hear a beep and see your glucose reading appear immediately.
2. Sensor Falling Off Too Early
Many seniors find their sensors don’t stay attached for the full 14 days. Here’s how to keep them secure:
- Clean your arm thoroughly with alcohol before application
- Let your skin dry completely (count to 30)
- Avoid applying lotion before sensor placement
- Consider using medical adhesive products approved for CGM use
App and Reader Troubleshooting Guide
Technology issues can be frustrating, but these step-by-step solutions will help:
Reader Won’t Turn On
- Plug your reader into the charger
- Wait 15 minutes
- Press and hold the home button for 10 seconds
- If still no response, call FreeStyle Support at 1-855-632-8658
[Content continues with detailed sections on app troubleshooting, error messages, Medicare coverage details, and when to call for help…]
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Need Help with Medicare CGM Coverage?
Our specialists can help you navigate Medicare requirements and get the supplies you need.
Call Now: 888-649-5705
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