Privacy Policy

Senior CGM Support
Website: seniorcgmsupport.com
Effective Date: 6/1/2025
Last Updated: 7/12/25

Information We Collect

Information You Provide to Us

When you contact us or use our services, we may collect:

Contact Information: Name, phone number, email address, mailing address
Health Information: Medicare ID, diabetes-related health information necessary for DME services
Communication Records: Phone call records, emails, and other correspondence

Information Collected Automatically

When you visit our website, we automatically collect:

Website Usage Data: Pages visited, time spent, referring websites
Device Information: IP address, browser type, device type
Cookies and Tracking: As described in our Cookie Policy below

Third-Party Information

We may receive information about you from:

Healthcare Providers: When they refer you to our services
Insurance Companies: Medicare and other insurers for coverage verification
Family Members: Who may contact us on your behalf with proper authorization

How We Use Your Information

We use your information for legitimate business purposes including:

Primary Services

DME Services: Processing orders, insurance verification, delivery coordination
Customer Support: Responding to inquiries and providing assistance
Compliance: Meeting Medicare, HIPAA, and other regulatory requirements

Communications

Service Updates: Information about your orders, insurance changes, product recalls
Educational Content: Diabetes management resources and Medicare updates
Marketing Communications: Only with your explicit consent

Website Improvement

Analytics: Understanding how visitors use our site to improve user experience
Technical Maintenance: Ensuring website security and functionality

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in these limited circumstances:

With Your Consent

Authorized Representatives: Family members or caregivers you designate
Healthcare Providers: Your doctors or diabetes educators with your permission

For Business Operations

Service Providers: Shipping companies, payment processors, technology vendors
Insurance Companies: Medicare and other insurers for coverage and claims processing
Business Partners: Only when necessary for providing your requested services

Legal Requirements

Compliance: When required by law, regulation, or court order
Safety: To protect the rights, property, or safety of our customers or others

Your Rights and Choices

Access and Control

Review: Request to see what personal information we have about you
Correct: Ask us to update or correct inaccurate information
Delete: Request deletion of your information (subject to legal requirements)
Opt-Out: Unsubscribe from marketing communications at any time

Communication Preferences

Email: Use unsubscribe links or contact us directly
Phone: Ask to be placed on our Do Not Call list
Mail: Request to stop postal communications

How to Exercise Your Rights

Email: [privacy@peakmedical.com]
Phone: [Your current number] (until 800 number available)
Mail: [Company Address]

Cookies and Tracking Technologies

What We Use

Essential Cookies: Required for website functionality
Analytics Cookies: Google Analytics to understand site usage
Performance Cookies: To improve website speed and reliability

Your Choices

Browser Settings: You can disable cookies in your browser
Google Analytics: Opt-out at tools.google.com/dlpage/gaoptout
Do Not Track: We respect browser Do Not Track signals

Data Security

We implement appropriate security measures including:

Encryption: Secure transmission and storage of sensitive data
Access Controls: Limited access to personal information on need-to-know basis
Regular Updates: Keeping security systems current
Staff Training: Regular privacy and security training for all employees

HIPAA Compliance

As a Medicare supplier, we comply with HIPAA (Health Insurance Portability and Accountability Act):

Protected Health Information: We safeguard your health information
Business Associates: Our vendors sign HIPAA-compliant agreements
Patient Rights: You have rights under HIPAA regarding your health information

TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA):

No Autodialers: We do not use automatic dialing systems without consent
Text Message Consent: We only send texts with your explicit permission
Opt-Out Rights: You can opt-out of calls or texts at any time
Record Keeping: We maintain records of consent and opt-out requests

Phone Communication Consent

By providing your phone number to us, you consent to:

Service Calls: Calls related to your DME orders and insurance matters
One-to-One Calls: Direct communication with our specialists (no automated calls)
Reasonable Hours: Calls during normal business hours unless urgent

Children’s Privacy

Our services are designed for seniors and adults. We do not knowingly collect information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy to reflect:

Legal Changes: New privacy laws or regulations
Business Changes: New services or business practices
Technology Changes: New website features or tracking technologies

We will notify you of material changes by:

Website Notice: Posting updates on our website
Email Notice: For significant changes affecting your rights
Direct Mail: For changes to health information practices

Contact Information

Privacy Questions

For questions about this Privacy Policy or our privacy practices:

Email: support@seniorcgmsupport.com
Phone: 727-831-3729
Mail: 2511 Deer Run E Clearwater, FL 33761

Customer Service

For general questions about our services:

Phone: 727-831-3729
Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
Email: support@seniorcgmsupport.com

Compliance Officer

For HIPAA or regulatory compliance questions:

Email: [compliance@peakmedical.com]
Phone: [Compliance number when available]

State-Specific Rights

California Residents (CCPA)

If you are a California resident, you have additional rights including:

Right to Know: What personal information we collect and how we use it
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of sale of personal information (we do not sell information)
Non-Discrimination: We will not discriminate against you for exercising your rights

Other State Rights

We comply with all applicable state privacy laws. Contact us for information about rights specific to your state.

This Privacy Policy is designed to be transparent about our data practices while ensuring compliance with healthcare, telecommunications, and privacy regulations. We are committed to protecting your privacy while providing excellent diabetes management services.

Questions? We’re here to help. Contact us using the information above.