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Welcome to your CGM troubleshooting quick guide! As many seniors discover, continuous glucose monitors (CGMs) can occasionally present challenges. Whether your readings seem off or your sensor isn’t connecting properly, we’ll walk you through common solutions step by step.
Common CGM Issues and Their Solutions
Let’s start with the most frequent challenges our Medicare members report with their CGM devices. We’ll tackle each one with clear, easy-to-follow steps.
1. Sensor Not Connecting
- Check your smartphone’s Bluetooth is turned ON
- Ensure your CGM app is open and running
- Keep your phone within 20 feet of your sensor
- Try restarting your smartphone
What you’ll see: Your CGM app should show ‘Connected’ or a green checkmark once fixed.
2. Inaccurate Readings
If your numbers don’t match finger sticks, try these steps:
- Wash hands thoroughly before finger sticks
- Check if you’re properly hydrated
- Ensure sensor is properly inserted
- Wait 24 hours after insertion for readings to stabilize
When to Call for Help
Contact technical support (888-649-5705) if you experience:
- Consistent error messages
- Sensor falling off before its time
- Readings that seem very wrong
- Connection issues lasting over 2 hours
[Content continues with detailed troubleshooting sections…]
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